Frequently asked questions
What is the return policy?
If your order arrives damaged or faulty, we'll replace it or refund you. Just contact us within 14 days of delivery with your order number and a photo or short video.
Are any purchases final sale?
For hygiene reasons, opened or used aroma oils, and diffusers that aren't damaged or faulty, can't be returned.
When will I get my order?
Delivery is free across the UAE and usually takes 1 to 3 days. Once your order ships, you'll receive an email with your tracking details.
Which diffuser should I choose?
For large rooms, majlis and offices, choose the Aabi Aroma Diffuser (covers up to 500 m³). For bedrooms and smaller spaces, the Mini Diffuser (up to 120 m², app-controlled). For your car, the rechargeable Car Diffuser. All of them work with every Aabi aroma oil.
How much does shipping cost?
Delivery is free on every order across the UAE. No minimum order.