Refund policy

Return Policy

At AABI, we want you to genuinely love what you order. If something isn't right, we're glad to help with a return or refund under the terms below.

1. Return Window

We accept returns within 14 days of delivery for most items, excluding warrantied products. Requests made after 14 days cannot be accepted.
Warrantied products (where applicable) are handled according to the manufacturer's specific warranty terms rather than this general window.

2. Conditions for Return

Aroma Oils: Must be unopened and unused for the return to be accepted.
Diffusers: Must be returned complete — including all original accessories and packaging.

3. Non-Returnable Items

Opened or used aroma oils
Diffusers or devices damaged through misuse or mishandling (not a manufacturing fault)
Used sprays

4. Return Shipping Costs

Within the UAE: Return shipping is covered by the customer, unless the return is due to a manufacturing defect.
International orders: Customers are responsible for return shipping costs and arranging the return shipment themselves.

5. Exchanges

Prefer a different scent or product instead of a refund? Just reach out within the 14-day window with the details of what you'd like to exchange, and we'll take care of it.

6. Defective Products

If an item arrives with a genuine manufacturing defect, we'll accept the return or exchange. Please provide photos or a short video showing the issue, and return the item with its original packaging and accessories intact. Warrantied products are handled per their specific warranty terms.