Refund policy

At Aabi, we want you to love what you order. Because our oils and diffusers are personal-care items, we follow the simple rules below.

1. Damaged or faulty items

If your order arrives damaged or has a fault, we'll replace it or refund you. Contact us within 14 days of delivery with your order number and a photo or short video showing the problem.

• Return the item complete, with its original packaging and accessories.
• We cover the return delivery cost for damaged or faulty items.

2. Items we can't take back

For hygiene reasons, we can't accept returns of opened or used aroma oils, or of diffusers that are not damaged or faulty. Damage caused by misuse or mishandling isn't covered.

3. How to start a return

Email support.aabi@gmail.com with your order number, what went wrong, and your photos or video. We'll reply with clear next steps.